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Is Benchmade Modern the Ideal Choice for You? Read Our Review

Is Benchmade Modern the Ideal Choice for You? Read Our Review

by Ethan Ross

Curious about Benchmade Modern Reviews?

We are here to give you an in-depth analysis of this distinguished American furniture brand. Established in 2015, Benchmade Modern has made waves in the industry for its commitment to high-quality, handcrafted furniture.

Melding modern aesthetics with customization options, the brand caters to a discerning clientele that seeks both style and function.

What makes Benchmade Modern a strong contender in your search for the perfect sofa or sectional?

Let’s delve into the specifics to find out.

In-Depth Look at Product Offerings

So, what precisely does Benchmade Modern bring to the table that makes it a brand worth considering? Let’s delve into their extensive catalogue to find the answers.

Categories: Sofas, Sectionals, and More

When we examine Benchmade Modern’s offerings, the focus is primarily on seating solutions. Ranging from sofas to sectionals, the brand offers a diverse palette of choices to satisfy varied customer needs. But that’s not all; the brand extends its mastery to other home furnishings like beds, tables, rugs, and even lighting options.

Collections: Uptown and Catwalk Explained

Benchmade Modern’s catalog features different collections, each with a unique aesthetic. The Uptown Collection, for instance, leans toward a modernist, boxy look. On the other hand, the Catwalk Collection brings to the table larger, more relaxed cushions. Whether you’re into minimalist designs or prefer a plush seating experience, there’s a collection that resonates with your aesthetic values.

Important Note: The choice of collection could significantly affect the overall look and feel of your living space.

Highlight on Best-Selling Products

Are you curious about the crowd favorites? The Benchmade Modern Skinny Fat Sofa and the Benchmade Modern Couch Potato are among the brand’s best-sellers. Each comes with various customization options, including a wide range of sizes, colors, and fabrics.

Best-Selling ProductsPriceComfort LevelFrame Depth
Skinny Fat Sofa$4,443Medium-Soft37″
Couch Potato$4,169Medium-Soft40″

Customization: A Key Selling Point

Perhaps what sets Benchmade Modern apart the most is the scope for customization. From the dimensions of your seat to the fabric enveloping it, nearly every aspect can be tailored to your preference. This makes Benchmade Modern furniture a solid option for those who crave individuality in their living spaces.

Would it be a stretch to say that Benchmade Modern offers one of the most customizable experiences in the furniture industry? Considering their extensive range of options, it’s a claim that holds considerable weight.

This intricate blend of variety, style, and personalization options forms the essence of Benchmade Modern’s product offerings. It’s not just about filling a space; it’s about making that space uniquely yours.

Quality and Comfort: A Closer Look

Material Selection and Sustainability

Quality is not just a buzzword for Benchmade Modern; it’s a promise. Let’s start with the basics: the materials. The brand sources its components from local, responsible providers within the U.S. While extensive information on sustainability policies might not be abundantly available, Benchmade Modern uses Trillium, a polyester filling, as an alternative to down feathers.

Note: Though the brand doesn’t provide exhaustive information on sustainability, using alternatives like Trillium is a step in the right direction.

Comfort Levels: Medium-Soft Explained

Are you puzzled about what “Medium-Soft” comfort level actually signifies? In simple terms, it means a balanced blend of firmness and plushness. Benchmade Modern achieves this optimal level through the use of thick wrapped seat cushions paired with soft-filled back pillows. This gives you the dual benefit of sturdy support and relaxed comfort.

Posture and Frame: Why They Matter

We often overlook the significance of posture and frame when selecting furniture. Benchmade Modern places a high emphasis on these aspects. The low sloped back frame of the Benchmade Modern Skinny Fat Sofa, for example, offers medium support, making it an excellent choice for those who like a relaxed yet supportive seating experience. This nuance in design directly impacts the level of comfort you will experience.

Customer Views on Quality and Comfort

So, what’s the consensus among those who have invested in Benchmade Modern furniture? Customers generally laud the brand for the excellent craftsmanship, which translates into high-quality furniture. Many also appreciate the comfort levels, which often surpass expectations. It’s not just about the look; it’s also about how the furniture feels when you use it.

Customer ViewsPositive AspectsNegative Aspects
CraftsmanshipHigh QualityNone Noted
ComfortExceeds ExpectationsNone Noted

Most Comfortable Benchmade Modern Sofa

If comfort is your ultimate quest, the most comfortable Benchmade Modern sofa, according to customer reviews, is often the Skinny Fat Sofa. With its medium-soft comfort level, thick wrapped seat cushions, and soft-filled back pillows, it’s easy to see why this model is a favorite.

Is it really possible to encapsulate the essence of Benchmade Modern’s approach to quality and comfort? With a commitment to superior materials, thoughtful design, and a focus on customer satisfaction, Benchmade Modern provides a complete package. The brand understands that quality furniture is not merely an object to fill space; it’s an investment in your comfort and lifestyle.

Customization Options

Custom Seating Options: From Width to Depth

One of the defining characteristics of Benchmade Modern is its unwavering commitment to customization. How does that manifest in their furniture, specifically in their seating options? For starters, you can choose the width and depth of your seat. The brand allows you to tailor these aspects down to the inch, ensuring the furniture fits seamlessly into your living space.

Note: Customization down to the inch can be a lifesaver, especially when dealing with tight or awkwardly shaped spaces.

Color and Fabric Choices

Another element that you can customize is the fabric and color of your furniture. With Benchmade Modern, you’re not limited to a narrow palette. The brand offers a plethora of options, from neutral hues to bold colors. Whether you’re going for a minimalist aesthetic or a vibrant, eclectic look, there’s a fabric and color combination that aligns with your vision.

The Flexibility of Configuration

The configuration of your Benchmade Modern sectional or sofa is not set in stone. For instance, you may opt for a chaise lounge at one end or go for symmetrical armrests. This flexibility allows you to adapt the furniture according to the layout of your room, thereby maximizing both function and aesthetics.

Individual Customization vs. Pre-set Designs

So, why would someone opt for customization over pre-set designs? One primary reason is the unparalleled level of individuality it brings to your space. Pre-set designs may be aesthetically pleasing, but they lack the personalized touch that a customized Benchmade Modern sofa can offer.

Aspect of CustomizationBenefitsDrawbacks
Individual CustomizationHigh level of personalizationMay require longer lead time
Pre-set DesignsQuicker delivery, generally less expensiveLack of individuality

Tailored for Different Lifestyles

Another strong point in favor of Benchmade Modern’s customization options is how well they cater to various lifestyles. Are you a professional in need of a minimalistic but stylish home office setup? Benchmade Modern can accommodate that. Or perhaps you’re in search of a cozy, laid-back Benchmade Modern Skinny Fat Bed for your bedroom? That’s entirely possible too.

How Customization Impacts Price

Customization, while enticing, can also impact the overall cost of your furniture. However, the brand offers a spectrum of choices that can align with a range of budgets. Therefore, you don’t have to break the bank to add a personal touch to your home.

Could customization be Benchmade Modern’s most compelling feature? Given the brand’s commitment to offering tailored solutions to its customers, it’s a perspective that carries significant weight. From materials to measurements, every detail can be tweaked to reflect your unique needs, making Benchmade Modern a highly competitive option in the realm of personalized home furnishings.

Pros and Cons of Benchmade Modern

Advantages: What Stands Out?

Quality and Craftsmanship

Benchmade Modern takes pride in delivering furniture of exceptional quality. The handcrafted nature of their products ensures each piece is created with attention to detail. Customers consistently praise the craftsmanship, a feature that sets the brand apart from many mass-produced alternatives.

Note: Quality is not just an afterthought; it is a pivotal aspect of Benchmade Modern’s identity.

Extensive Customization Options

As we’ve discussed, customization is a cornerstone of Benchmade Modern’s business model. Customers value the ability to tailor various elements, from size and shape to fabric and color. The result is furniture that fits not only the dimensions of your home but also your aesthetic and lifestyle needs.

Customer Service and Support

Another asset is the brand’s customer service. From assisting in design decisions to managing the logistics of delivery, Benchmade Modern offers a smooth experience that’s often lauded by its customer base.

Delivery and Shipping Policies

The brand offers comprehensive delivery options, including a $99 flat rate shipping across the U.S. For those seeking a seamless installation experience, a white glove delivery service is available at an additional cost.

Drawbacks: Points to Consider

Pricing

Let’s address the elephant in the room: Benchmade Modern is not a budget-friendly option. While the quality and customization features justify the pricing for many, it could be a deterrent for those operating on a tighter budget.

Limited Information on Sustainability

Though the brand uses some eco-friendly materials like Trillium, there’s a lack of detailed information on their overall sustainability initiatives. This might be an area of concern for environmentally conscious buyers.

Restrictions on Returns and Exchanges

Benchmade Modern has a fairly comprehensive return and exchange policy. However, there are several conditions and limitations, including a 14-day full refund window for upholstered furniture and a 10% return processing fee after 100 days.

AspectProsCons
Quality and CraftsmanshipHigh, consistentNone Noted
Customization OptionsExtensiveMay increase cost
Customer Service and SupportHighly ratedNone Noted
PricingReflective of qualityMay not suit all budgets
SustainabilitySome eco-friendly materials usedLimited information available
Return and Exchange PolicyAvailableConditions and limitations exist

So, is Benchmade Modern the right choice for you? The answer largely depends on your priorities. If quality, customization, and customer service top your list, this brand is worth serious consideration. However, be prepared to invest a significant amount for these benefits, and keep in mind the limitations on returns and sustainability practices.

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Delivery and Shipping: What to Expect

Flat-Rate and Comprehensive Coverage

Shipping costs can be a significant factor in your purchase decision. Benchmade Modern simplifies this aspect with a flat-rate shipping fee of $99 across the United States, including Alaska and Hawaii. This approach eradicates any uncertainty about hidden fees or varying costs based on location.

Note: The flat-rate shipping doesn’t include special services like White Glove Delivery.

Delivery Timeframes and Timeliness

Customers often wonder how long it will take to receive their Benchmade Modern furniture. Generally speaking, sofas are delivered within 7-15 business days after leaving the manufacturing facility. However, these timeframes are estimates and subject to change, especially given the current high volumes impacting the shipping industry.

Standard vs. White Glove Delivery

The brand offers two main types of delivery services:

  1. Standard (Threshold) Delivery: At $249, the furniture is brought to your front door, garage, or a dry area. This service does not include in-home setup or removal of packaging.
  2. White Glove Delivery: For a fee of $399, a two-person team not only delivers but also sets up your furniture, removing all packaging materials in the process. This service does not include moving the furniture up more than two flights of stairs.

Accepting and Scheduling Your Delivery

Once the furniture reaches a local warehouse near you, Benchmade Modern’s scheduling team will contact you to arrange a convenient delivery time. Customers must accept a delivery appointment within 5-7 business days of the first available slot; otherwise, storage fees may apply.

Type of ServiceCostFeatures
Standard (Threshold) Delivery$249Delivery to front door or dry area
White Glove Delivery$399In-home setup and removal of packaging

Additional Costs and Conditions

Be aware that if you’re unable to accept your delivery, additional fees may be levied. Also, it’s essential to understand that delivery and shipping costs are non-refundable in the case of returns.

Note: If you choose to go with the White Glove service, extra charges may apply for deliveries involving more than two flights of stairs.

Drop-Ship Items: An Exception

Items like rugs, lamps, and tables are shipped separately through FedEx or UPS and are not included in White Glove or In-home delivery services. For these, the return window is shorter at 14 days.

So, what can you expect from Benchmade Modern’s delivery and shipping process?

In a nutshell, expect transparency, options tailored to different needs, and an organized, communicative approach to getting your purchase to your doorstep.

While delivery can take a bit of time due to the customized nature of many of their products, the brand’s policies and procedures aim to make the process as streamlined as possible.

Return and Exchange Policy: A Comprehensive Guide

Timeframe for Made-to-Order Items

When you invest in Benchmade Modern furniture, particularly upholstered pieces, you’re given a 14-day window for returns with a full refund, less the shipping fee. Extend that window to 100 days, and the return is still possible but incurs a 10% processing fee in addition to the shipping fee. Free return shipping is a perk extended in both scenarios.

Note: The items must be in like-new condition, free from any damage or stains to be eligible for a return.

Drop-Ship Items Return Policy

For smaller items like rugs, lamps, and tables, the return window shrinks to 14 days for a full refund, less shipping. The window can extend up to 30 days with a 10% return processing fee.

The Exchange Option

Exchanging a made-to-order upholstered item? You’re in luck. Within 14 days, you get a full refund, less the shipping fee, which is credited toward your new order. However, if you decide to exchange within 100 days, a 10% return processing fee and original shipping fee are deducted but credited towards the new order. Free return shipping is also provided within this timeline.

How to Initiate a Return or Exchange

To begin the process, simply email the company with your order number or respond to your original order confirmation email. Following this, you have five business days to finalize the return.

Type of ItemWithin 14 DaysExtended Period
Made-to-Order UpholsteryFull refund less shipping; free return shippingFull refund less 10% fee and shipping; free return shipping
Drop-Ship ItemsFull refund less shipping; free return shippingFull refund less 10% fee and shipping; free return shipping

Limitations and Restrictions

It’s worth noting that you are allowed only one return or exchange per household. Moreover, items shipped to Alaska, Hawaii, and Canada are considered final sale and are not eligible for return or exchange.

Note: Any modification to the furniture after delivery renders it ineligible for return or exchange.

Financial Repercussions

Should you decide to cancel an order after 48 hours, a 10% processing fee is applicable. Also, if the order has already been shipped, an additional $400 non-deliverable shipping fee is deducted from the refund.

Coverage and Conditions

The policy is applicable only to the original owner and the original delivery address. And remember, altering the furniture in any way nullifies the possibility of a return or exchange.

In sum, Benchmade Modern offers a fairly accommodating return and exchange policy, albeit with some conditions. It accommodates buyer’s remorse and second thoughts, especially important given the investment nature of furniture buying. So, before you proceed to checkout, familiarize yourself with these clauses to ensure you are fully informed and comfortable with your purchasing decision.

Warranty and After-Sales Service

Overview of Warranty Provisions

When investing in Benchmade Modern furniture, a central consideration revolves around long-term quality assurance. Benchmade Modern offers a lifetime warranty for frames, which speaks volumes about their confidence in durability. Other components like cushions and fabrics come with a more limited one-year warranty.

Note: The warranty is non-transferable and applies to the original purchaser only.

Frame Warranty Details

Lifetime coverage on frames is a strong selling point. The warranty applies to the wooden frame and spring construction against material and manufacturing defects. If a fault develops, the damaged component will be either repaired or replaced without cost to the original owner.

Cushions and Fabric Warranty

For cushions and fabric, the one-year limited warranty covers defects in material and craftsmanship. If a defect is identified, the cushions or fabric will be replaced at no extra cost, except for shipping and handling fees.

Claiming the Warranty: Steps and Procedures

To claim the warranty, customers must contact Benchmade Modern customer service through the official website or via email, and provide proof of purchase. The item is then inspected by the company to ascertain whether the fault is due to a material or manufacturing defect, in which case the warranty will apply.

Understanding the Exclusions

It’s critical to note that warranties do not cover normal wear and tear, accidental damage, or misuse. Neither are they applicable to products purchased from unauthorized resellers. Additional exclusions include color fading due to sunlight exposure, damage caused by improper cleaning methods, or alterations to the product.

Warranty TypeCoverageExclusions
Frame WarrantyLifetimeAccidental damage, misuse, unauthorized resellers
Cushions and Fabric1 YearNormal wear and tear, improper cleaning, sunlight exposure

Implications for After-Sales Service

After purchasing your Benchmade Modern sofa or other furniture items, what can you expect in terms of after-sales service? The company offers robust customer support via phone and email, addressing any questions or concerns you may have. Should you encounter any issues that necessitate warranty activation, the process is streamlined to ensure a hassle-free experience.

An Informed Choice

When you opt for a piece from Benchmade Modern, you’re not just acquiring an item; you’re entering into a long-term relationship with a brand that stands behind its products. Thoroughly acquainting yourself with warranty and after-sales service specifics is a prudent step to take before making your investment.

With lifetime frame coverage and a more than reasonable one-year warranty for cushions and fabric, Benchmade Modern provides peace of mind, serving as a testament to the brand’s commitment to quality and customer satisfaction.

Is Benchmade Modern Worth the Investment?

Assessing Long-Term Value

Making a significant investment in furniture requires careful scrutiny of various factors, chief among them being long-term value. In the case of Benchmade Modern, this consideration gains prominence given the brand’s premium pricing strategy. What factors could justify the cost of a Benchmade Modern sofa or sectional?

Note: Remember, an investment in quality furniture is also an investment in a comfortable and aesthetically pleasing living space.

Material Excellence and Craftsmanship

Firstly, the materials used by Benchmade Modern are top-tier. From sustainably sourced hardwood frames to high-quality fabrics, the focus is on durability and longevity. Such materials can withstand the rigors of daily use, thereby offering an advantage when evaluating long-term cost-effectiveness.

Warranty and Post-Purchase Support

As previously detailed, Benchmade Modern’s comprehensive warranty provisions are commendable. Coupled with an efficient after-sales service, these warranty terms further underscore the brand’s commitment to customer satisfaction. Here’s a question worth pondering: Could this aspect alone tip the scales towards affirming the worthiness of the investment?

Customization Flexibility

The ability to customize your furniture down to minute details like fabric choice and leg finishes is a luxury, but it also brings an added layer of personalization. In essence, you’re not just buying a piece of furniture; you’re commissioning a piece that fits seamlessly into your existing home decor.

User Experience and Comfort

Arguably one of the most compelling reasons to consider Benchmade Modern is the level of comfort it offers. Reviews consistently praise the most comfortable Benchmade Modern sofa models for their ergonomic design. Shouldn’t comfort be a priority, especially when considering that furniture is not a short-term acquisition but part of your living quarters for years to come?

Pricing: Premium yet Justifiable?

Now, let’s talk numbers. Benchmade Modern is undoubtedly positioned as a premium brand. However, when considering the quality, customization options, and the comfort level provided, the pricing can indeed be justified.

FactorImpact on Investment Worthiness
Material ExcellenceHigh
Warranty ProvisionsModerate to High
Customization OptionsModerate
User Experience and ComfortHigh
PricingVariable

Weighing the Variables

All things considered, the decision on whether Benchmade Modern is worth the financial outlay rests with individual circumstances, needs, and long-term plans. However, given the myriad of compelling points in its favor, dismissing this brand solely based on price may be doing a disservice to oneself. After all, isn’t value often subjective, depending on what one seeks to gain from a product?

By evaluating each criterion, one can make an informed choice, understanding fully what is received in return for the monetary investment. In that light, Benchmade Modern stands as a strong contender in the high-end furniture market.

FAQs on Benchmade Modern

What types of fabric does Benchmade Modern offer?

Benchmade Modern offers a wide range of fabric options to suit diverse tastes. From performance velvets to woven blends, the brand sources high-quality materials that are both durable and aesthetically appealing. These fabrics are subjected to rigorous testing for longevity and comfort.

How does Benchmade Modern fare in eco-friendliness?

The brand is committed to sustainable practices, which includes using eco-friendly materials and manufacturing processes. For instance, the hardwood used in furniture frames is sustainably sourced. Their eco-friendly approach makes them a choice worth considering for the environmentally conscious.

What distinguishes Benchmade Modern’s customer service?

Benchmade Modern prides itself on providing exceptional customer service, which includes a highly responsive customer support team and efficient after-sales service. Their commitment to customer satisfaction is evident in their warranty policies and customization options.

Are there financing options for Benchmade Modern furniture?

Yes, Benchmade Modern offers various financing options, allowing customers to make purchases in manageable installments. Partnering with credible financial institutions ensures that the process is straightforward and secure, thus easing the initial financial burden of a purchase.

How does Benchmade Modern handle returns?

The brand has a comprehensive return policy that prioritizes customer satisfaction. If you’re not fully pleased with your purchase, you can initiate a return within a specified timeframe. The process is clearly detailed on their website, making it convenient for customers.

Is it possible to get fabric samples from Benchmade Modern?

Yes, you can request fabric samples from Benchmade Modern. This service enables you to experience the fabric’s texture and color in your own home before making a final decision, thereby aiding you in choosing the best match for your interior.

What is the lead time for Benchmade Modern furniture?

Lead times for Benchmade Modern furniture can vary based on the level of customization and the specific items ordered. Generally, you can expect a waiting period that is competitive with other high-end furniture brands, especially given the quality and customization involved.

How do Benchmade Modern sofas hold up over time?

The longevity of Benchmade Modern sofas is one of their key strengths. Crafted with high-quality materials and designed for durability, these sofas can withstand daily wear and tear exceptionally well, which speaks volumes about their long-term value.

Does Benchmade Modern offer international shipping?

While the primary focus of Benchmade Modern is on the domestic market, they do offer international shipping options. However, it’s essential to contact their customer service for specific details on shipping rates and logistics when planning an international order.

Can you buy Benchmade Modern furniture in stores?

Benchmade Modern has specific locations where you can experience their products firsthand. Visiting a Benchmade Modern showroom allows you to engage with different models and customizations, offering an additional layer of confidence before making a purchase.

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Conclusion

After an exhaustive evaluation, we find Benchmade Modern to be a brand that holds its weight in the market. Specializing in high-quality, customizable furniture, Benchmade Modern caters to a broad range of consumer needs, from sustainability to long-lasting comfort. Whether you seek eco-friendly materials or are intent on securing a worthwhile investment for your home, Benchmade Modern offers an array of options.