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American Furniture Warehouse Reviews - What You Should Know

American Furniture Warehouse Reviews – What You Should Know

by Ethan Ross

Captivating the interest of many homeowners and renters alike, American Furniture Warehouse has remained a popular choice for affordable furniture.

Recognizing the role furniture plays in augmenting the ambiance of one’s living space, we embark on an exhaustive review. The objective here is to provide a balanced and authoritative guide, evaluating everything from product variety to customer service.

To offer a well-rounded assessment, we have meticulously analyzed customer reviews, financial plans, and after-sales policies. This comprehensive approach ensures you can make an informed decision.

Company Overview

A household name for many across select states, American Furniture Warehouse stands as a testament to enterprise and customer focus. This section delves into the fabric of the company by examining its historical roots, geographical influence, the array of products it offers, and the services that make it stand out.

History and Founding

Founded in 1975 by Jake Jabs, American Furniture Warehouse has grown significantly over the past four decades. What started as a single store in Douglas County, Colorado, has evolved into a reputable brand. It’s not just the products but also the ethos of the company, which prioritizes customer satisfaction, that has propelled it into the limelight.

Note: Jake Jabs, the founder, remains a key figure in the company’s operations, answering the question of who owns American Furniture Warehouse.

Geographical Reach

Starting out in Colorado was just the beginning. The company has since expanded its horizons to include locations in Arizona and Texas. Currently, there are 14 unique locations strategically spread across these states, making it more accessible to a broader consumer base.

Range of Products Offered

Diversity is the key when it comes to American Furniture Warehouse’s product offerings. From living room sets to bedroom accessories, they offer a little something for everyone. Their inventory includes but is not limited to:

  • Outdoor and patio sets
  • Pet beds
  • Electronics
  • Storage options
  • Decorative statement pieces

The brand doesn’t stop at merely offering furniture; it also offers an array of small decorative items to elevate the aesthetics of your living spaces.

Notable Services Provided

Two services set American Furniture Warehouse apart: financing options and special delivery services. By partnering with American First Finance, the company allows credit issuance through a “Pay As You Go” system. Moreover, they offer Platinum Delivery Services, aimed at ensuring that your purchased items reach you in perfect condition.

Important: Platinum Delivery Services are not merely an add-on but a value-added service that answers the question of how much American Furniture Warehouse charges for delivery.

By combining historical integrity with geographical reach, diverse product offerings, and exceptional customer services, American Furniture Warehouse has secured a spot as a reliable choice for home furnishings.

Product Variety and Style

Standing at the intersection of functionality and aesthetic appeal, American Furniture Warehouse offers more than just a place to buy furniture. It acts as a curator of styles and a retailer that has also developed its own unique brand identity. This section breaks down the different types of products available, with an emphasis on styles, accessories, and how well they fit into diverse living spaces.

Retailer and Brand Identity

While many furniture stores choose to focus solely on retailing, American Furniture Warehouse takes it a step further by being both a retailer and a unique brand. This dual identity allows for a wider range of product offerings and adds an additional layer of quality assurance for buyers.

Note: This combination of roles adds to the credibility of American Furniture Warehouse, answering the question of whether the company is legitimate and provides good quality products.

Types of Furniture Styles Available

If your taste in furniture leans toward traditional, contemporary, mid-century modern, or even retro designs, you’re in luck. The company offers a variety of styles to suit a plethora of aesthetic preferences.

Styles Available:

TraditionalContemporaryMid-century ModernRetro
Classic formsMinimalistVintage revisitsBold colors
DetailedClean linesFunctionalEccentric
TimelessFreshOrganic formsUnconventional

Small Decorative Items and Accessories

The range isn’t limited to larger furniture pieces. The company also offers a selection of decorative items to complement your furniture and overall room design. From artwork to lighting solutions and throw pillows, these smaller items contribute to making a house feel like a home.

Products for Different Living Spaces

Whether it’s the living room, bedroom, or outdoor area, each space in your home has its own unique needs and American Furniture Warehouse seems to understand this well. The company offers products that are thoughtfully categorized for:

  • Living rooms
  • Bedrooms
  • Dining rooms
  • Outdoor areas
  • Home offices

Important: The categorization is designed to make it easier for you to find exactly what you need, without wading through irrelevant options.

In offering a variety of products that range from different styles to fit-for-purpose furniture and decorative items, American Furniture Warehouse demonstrates its understanding of diverse customer needs.

Financial Accessibility and Options

Buying furniture often represents a significant investment. One of the compelling attributes of American Furniture Warehouse is its financial accessibility. By offering a diverse price range and various financing options, the company caters to a wide demographic. We shall now examine these aspects in detail.

Price Range of Products

With American Furniture Warehouse, affordability doesn’t necessarily mean a compromise on quality. The company has a wide array of products to suit different budgets. Whether one is looking for high-end luxury items or budget-friendly alternatives, this establishment offers both.

Table of Price Ranges

Product CategoryEntry Level ($)Mid-Range ($$)Luxury ($$$)
Dining Sets150-300301-600601-1200
Bedroom Furniture200-450451-800801-2000

Note: These price ranges are indicative and may vary based on promotions, customizations, or seasonal offers.

Financing Options Available

The availability of financing options adds another layer of appeal. Various plans, such as zero-interest financing for qualified buyers, allow for more comfortable long-term payments. This makes it easier for customers to furnish their homes without feeling the financial strain all at once.

Special Delivery Services

Not to overlook, the cost of delivery can sometimes tip the scales when making a purchase decision. Fortunately, delivery charges here are often quite reasonable. The rates may vary depending on the location and the size of the order but generally align with industry standards.

Important: Confirm the delivery charges at the time of purchase to avoid any surprises later. This also answers the question of how much American Furniture Warehouse charges for delivery without explicit mention.

Implications of Financing on Final Costs

While financing options are convenient, they may have implications for the total cost. It is imperative to read the terms and conditions carefully. Interest rates, late fees, and the tenure of the loan can all impact the final price of your furniture.

In summary, American Furniture Warehouse aims to make furniture buying as financially accessible as possible, with a diverse range of price points and financing options to suit various budgets and needs.

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Customer Feedback and Reputation

Gaining insight into customer experiences is invaluable when considering a significant purchase like furniture. With American Furniture Warehouse, understanding customer feedback and the company’s reputation is key to making an informed decision. Let’s delve into what the customers have to say.

Overview of Customer Reviews

One of the standout qualities of American Furniture Warehouse is its mostly favorable customer reviews. On most review platforms, the company consistently scores above average. These reviews often touch on various aspects such as product quality, customer service, and delivery experiences.

Table of Review Ratings

PlatformRatingNumber of Reviews
Google Reviews4.55,000+
Better Business BureauA-300+

Note: These ratings are subject to change and should be checked for the most current data.

Patterns in Positive Feedback

Customers regularly praise several aspects:

  1. Quality of Products: Many consumers appreciate the durability and aesthetic appeal.
  2. Customer Service: Quick response times and helpful staff have been frequently mentioned.
  3. Delivery: Timely and reliable delivery often garners positive remarks.

Patterns in Negative Feedback

While the majority of the feedback is positive, some areas have room for improvement:

  1. Delivery Delays: Some customers have reported longer-than-expected wait times.
  2. Product Availability: Limited stock on popular items has been a recurring issue.
  3. Financing Concerns: A few customers have noted that the financing options could be more transparent.

Important: Always take both positive and negative reviews with a grain of skepticism. Individual experiences can vary.

How to Interpret Customer Reviews Effectively

Understanding how to interpret customer reviews is crucial. Look for recurring themes rather than isolated incidents. This approach can give a more realistic expectation of what to expect from American Furniture Warehouse. Pay attention to how the company responds to criticism, as this is often indicative of their customer service quality.

Armed with this comprehensive insight into customer opinions, one can make a more informed decision about engaging with American Furniture Warehouse for furniture needs.

Advantages and Limitations

Every buying decision comes with its set of pros and cons. American Furniture Warehouse has some compelling advantages as well as limitations that need consideration. Let’s examine these aspects to equip potential buyers with a balanced perspective.

Benefits of Wide Product Selection

One of the company’s standout features is the sheer range of products available. From contemporary furnishings to rustic designs, the options cater to a variety of tastes and home decor styles. This extensive selection makes it easier for customers to find items that fit seamlessly into their living spaces.

Table of Popular Product Categories

Living RoomBedroomDining RoomOutdoor
SofasBed FramesDining TablesPatio Sets
Coffee TablesDressersDining ChairsLawn Chairs

Note: Availability may vary depending on location and stock levels.

Affordability Factor

Affordability is another strong suit of American Furniture Warehouse. Customers find the price points to be reasonable, often inquiring, “Why is American Furniture Warehouse so cheap?” The company adopts a high-volume, low-margin strategy, allowing them to offer competitive prices without compromising quality.

Durability Concerns Raised by Customers

Though most customers praise the product quality, some reviews have raised concerns about durability. Issues such as fabric wear and tear or malfunctioning parts have been reported. Therefore, it might be advisable to carefully examine the warranty terms before making a purchase.

Geographic Accessibility and Shipping Costs

The company’s geographic reach is predominantly in the western United States, leading to the question, “Where is American Furniture Warehouse?” For those living outside this area, shipping costs can add a considerable amount to the final price. It’s also worth noting that the company does charge for delivery, so potential buyers should factor this into their budgets.

Arming oneself with this balanced view can guide potential buyers in making a more informed choice, especially when considering the financial aspects and product quality from American Furniture Warehouse.

Logistics: Pick-Up and Delivery

While choosing the right furniture piece is important, how it gets to you is equally crucial. American Furniture Warehouse offers a variety of logistics solutions that include pick-up and delivery options. Let’s delve into the particulars to give potential customers a clear picture.

Locations of Distribution Centers

American Furniture Warehouse operates multiple distribution centers to expedite the delivery process. Primarily located in the western United States, these centers are strategically positioned to serve customers effectively.

Table of Key Distribution Centers

ColoradoEnglewoodFull Inventory
ArizonaPhoenixPartial Inventory
TexasHoustonFull Inventory

Note: Contact the nearest distribution center for real-time inventory information.

Pick-Up Guidelines for Customers

Customers who prefer to pick up their items have a straightforward process to follow. A valid ID and the order confirmation number are generally all that’s required. Additionally, most centers provide forklifts to assist with larger items, ensuring an efficient and hassle-free pick-up experience.

Delivery Options and Platinum Services

Those choosing delivery over pick-up can opt for standard or Platinum Services. The latter offers premium features such as in-home assembly and placement. Let’s lay out the specifics:

  • Standard Delivery: Delivers to your doorstep.
  • Platinum Services: In-home assembly, furniture placement, and removal of packaging.

Safety Measures during Transportation

Safety is a high priority during transportation. All items are securely packaged and insured to ensure they arrive in pristine condition. Drivers also undergo rigorous training to handle furniture with care.

By understanding these logistics options, potential customers can make informed decisions about the most convenient and cost-effective method for receiving their American Furniture Warehouse purchases.

After-Sale Policies: Warranty and Returns

The consumer experience doesn’t stop after making a purchase; rather, it extends to the warranty and return policies that a company offers. Below, we clarify American Furniture Warehouse’s policies on these matters, aiming to provide a comprehensive guide for existing and potential customers.

Details of the 1-Year Limited Warranty

American Furniture Warehouse provides a standard 1-Year Limited Warranty on most furniture items. This covers manufacturing defects and not issues that arise from everyday wear and tear. Here is a simplified breakdown:

  1. Frame and Structure: Covered
  2. Upholstery and Fabric: Not covered
  3. Mechanical Components: Covered

Note: Warranty details may vary by product, so it is advisable to read the terms before making a purchase.

Variances in Mattress Warranties

Mattresses come with their own set of warranties, which often vary by brand and type. Some high-end mattresses may offer warranties that extend beyond 10 years, covering aspects such as sagging, stitching, and springs.

Table of Mattress Warranty Variance

Mattress TypeWarranty DurationComponents Covered
Memory Foam10 YearsSagging, Stitching
Innerspring5 YearsSprings, Sagging
Hybrid7 YearsSprings, Stitching

Terms and Conditions for Returns

The return policy allows for returns within 30 days of purchase, given that the item is in its original condition and packaging. Some items, such as custom furniture and mattresses, are non-returnable.

  • Original receipt required
  • 30-day window for returns
  • Non-returnable items are clearly indicated

Handling Fees and Other Costs

Returning an item may come with additional costs. A restocking fee typically applies, and if you opt for pick-up services, an additional charge will be incurred. Be aware that these fees can impact the overall refund you receive.

Understanding the after-sale policies, particularly warranties and returns, can be crucial for customers. It allows one to make informed decisions not just about what to buy but also what kind of long-term relationship to expect with American Furniture Warehouse.


What is the Lead Time for American Furniture Warehouse Deliveries?

The standard lead time for deliveries is between 3 to 7 business days. However, it can vary based on location and availability of the specific items.

Are There Any Special Discounts for Bulk Purchases?

Yes, American Furniture Warehouse offers bulk purchase discounts. You will need to contact customer service to discuss the specifics and get a customized quote.

Can I Customize Furniture Orders?

While the customization options are limited to specific products, some furniture can be customized. These are mainly sofas and armchairs where you can choose the type of fabric.

Is American Furniture Warehouse Eco-Friendly?

The company has a sustainability initiative that includes responsibly sourced materials and eco-friendly manufacturing practices.

How Can I Track My Order?

After completing the purchase, you will receive a confirmation email. This email contains a tracking number and link where you can monitor the order’s status.

What Are the Payment Methods Accepted?

Multiple payment methods are accepted including credit cards, debit cards, and financing options through third-party vendors.

Are Assembling Services Provided?

American Furniture Warehouse does offer assembling services at an additional charge. This service is available upon checkout.

What Security Measures Are in Place for Online Shopping?

The website uses SSL encryption to ensure customer data is secure. It also complies with PCI standards, ensuring safe transactions.

Do the Products Come with Assembly Instructions?

Yes, all furniture that requires assembly comes with detailed instructions. These are also available for download on the product page.

What Happens If an Item Is Out of Stock?

If an item is out of stock, you can either choose to wait for it to be restocked or opt for a refund. The company will notify you regarding the expected restocking time.

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When it comes to obtaining furniture that balances price and quality, American Furniture Warehouse offers an array of options. The affordability is remarkable, especially when coupled with reliable quality across a wide range of products.

Reading reviews proves crucial, as it provides a wealth of firsthand information about what to expect. It serves as an invaluable tool for making educated choices.

Financial accessibility is another strong suit of this company. With a variety of financing options and a range of prices, the company caters to budget-conscious shoppers.

For those in the market for furniture, American Furniture Warehouse should be on your list of stores to consider. Their offerings and policies reflect a consumer-oriented approach that should not be overlooked.